Refund policy

All sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase.

If you receive a defective or damaged item, please contact us immediately at timbertrunk.com@gmail.com within 24 hours of delivery with clear photos, and our team will assist you.

We’re committed to ensuring the quality of our products and your satisfaction. For any queries, feel free to contact us at timbertrunk.com@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.